AlanaAdminAlana (Forum Admin, Webydo)

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      1 comment  ·  The Webydo Forum » Domains  ·  Flag idea as inappropriate…  ·  Admin →
      AlanaAdminAlana (Forum Admin, Webydo) commented  · 

      Hello Aniela,

      I will check with our team to see if this is something we can add in for you.
      We will send you an email as soon as we have an answer for you!

      Alana
      Webydo Support Manager

    • 3 votes
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        1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
        AlanaAdminAlana (Forum Admin, Webydo) commented  · 

        Hello Sez

        I'm pleased to let you know that this bug has been resolved.

        I apologize for any inconvenience this may have caused you.

        You may need to republish your site to resolve the issue on the live site.

        Please let me know if there is anything else I can assist you with.

        Alana

      • 3 votes
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          1 comment  ·  The Webydo Forum » Professional  ·  Flag idea as inappropriate…  ·  Admin →
          AlanaAdminAlana (Forum Admin, Webydo) commented  · 

          Hello Rachael,

          Yes of course. This is what we call a CMS account.
          You can add one to your site directly from your Dashboard. Click on the + New CMS for the site you want to add it to. Then simply fill in the details.

          Please contact support@webydo.com for any more questions, and we will be happy to help.

          Alana

        • 1 vote
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            AlanaAdminAlana (Forum Admin, Webydo) commented  · 

            Hello Scott,

            Please reply to the email that we have sent you via support@webydo.com.
            We want to make sure that this gets fixed for you as soon as possible.

            - Alana

          • 123 votes
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              14 comments  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
              AlanaAdminAlana (Forum Admin, Webydo) commented  · 

              Hello Zaino,

              I apologize for the confusion. We were under the impression that your responsive questions were answered after your phone call with your account manager. For this reason, we closed your case.

              I have re-opened it for you and sent you another email. Please check it and let me know how else we can be of assistance.

              - Alana

              AlanaAdminAlana (Forum Admin, Webydo) commented  · 

              No, unfortunately half the screen is not possible right now for video. You are able to do that with images though, and you could upload a gif. to get the video feel. To do that use the fluid grid gallery, we show it in the Webynars I sent you.

              Please let me know if you have any more questions!

              - Alana

              AlanaAdminAlana (Forum Admin, Webydo) commented  · 

              Hello Kinza,

              Our Video element has a "Fit to Width" option which you can enable. This will set the video to automatically load to the screen's width. It should fix the issue you are having.

              Many of our elements have this feature. We recently had a Webinar covering them all, and showing you some neat tricks to use the elements in new ways.

              I'm linking the video for you here: https://youtu.be/cJzrKuf6qpU
              In addition, we have a responsive webinar that covers even more: https://youtu.be/Z6b5P0nnuII

              I hope this helps!

              Alana
              The Webydo Team

              AlanaAdminAlana (Forum Admin, Webydo) commented  · 

              Hello Kyla,

              If you are using Fit to Width and it's not working properly please contact support@webydo.com so that we may inspect the site and make sure it's working properly.

              Always be sure to include the SID as well.

              Thank you!

              Alana
              The Webydo Team

              AlanaAdminAlana (Forum Admin, Webydo) commented  · 

              Hello David,

              Please see my post below.
              For main elements such as images and text you should try and keep them within the default 960. That way nothing gets cut off when a user has a smaller screen.

              However we also offer many elements that will adjust with screen sizes. All the info is found below.

              Alana

              AlanaAdminAlana (Forum Admin, Webydo) commented  · 

              Hello,

              We have many elements that will do this for you. They will adjust with the size of your browser.

              There is a "fit to width" option available in the Design Panel.
              Click this link for an image to help you: http://goo.gl/PIuM5j

              The elements that have the fit to width option are:

              Shape Element
              Shapes with an image background
              Video Element
              Gallery - Slide Show
              Gallery - Full Width
              Gallery - Fluid Grid
              Gallery - Fixed Grid
              Gallery - Image Rotator
              Gallery - Logo Rotator
              Gallery - Thumbnails

              When using elements that do not have the fit to width options, such as text boxes just be sure to keep the text boxes within your site boundaries. We also recommend keeping the site size at the default 960px. That way, smaller monitors will not cut off any text outside the boundaries.

              I hope this helps.

              Alana
              The Webydo Team
              Support & Training Manager

            • 1 vote
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                1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                Hello Zaino,

                Be sure to use our Fit to WIdth elements for anything larger than the default 960px.

                If you are having something very specific, be sure to send the SID to support@webydo.com and we will be happy to assist you.

                - Alana

              • 1 vote
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                  1 comment  ·  The Webydo Forum » Other  ·  Flag idea as inappropriate…  ·  Admin →
                  AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                  Hello Aristo,

                  Thank you for your suggestions, I will pass this on to our product team. We are hoping to update our dashboard, and make it easier to sort sites so that deleting the wrong one doesn't happen.

                  In the meantime, we keep a backup on our end. So if you need ot receover a site, please send us the SID and we can restore it for you. (Backups are not kept forever, so please let us know ASAP to make sure we still have it on our server).

                  Exporting sites is possible, when you export you receive a zip file with everything you need to upload your site to another server. (HTML, CSS, Images...)

                  Exports are available on specific plans, please check with your account manager if your plan comes with exports.

                  For your last question, that's completely up to you. Some users choose to build the site, and hand it off. Others will continue to charge their clients a monthly or annual fee to continue maintenance on the site. We offer a full CMS option, so that you can provide your clients with access to their site.

                  Please contact support@webydo.com for more information on CMS.

                  I hope this answered all of your questions!

                  - The Webydo Team

                • 1 vote
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                    1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                    AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                    Hello,

                    I do not know of any current sites using these widgets, however as long as they provide the proper embed code there should be no issue integrating the Real Estate Search onto the site.

                    Feel free to post on our Webydo Professionals Facebook page. It's the perfect place to ask this question.

                    - The Webydo Team

                  • 1 vote
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                      1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                      AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                      Hello, currently the ability to rotate elements is not possible.
                      But I will suggest this to our product team. Perhaps this is something we can develop for a future release.

                    • 2 votes
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                        2 comments  ·  The Webydo Forum » Tips and Tricks  ·  Flag idea as inappropriate…  ·  Admin →
                        AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                        Hello,

                        The menu on the Wayfair site is called a Mega Menu. Currently it's not possible in Webydo, but this is something we are looking into adding.

                        One of our top priorities right now is updating our menu element, so keep an eye out!

                        Alana

                      • 1 vote
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                          1 comment  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                          AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                          Hello David,

                          Are you currently having a CMS user that is adding in pages to the site?

                          This is not an issue we have ever had before. But I will talk to our product team and see if it's something we should remove for CMS users in content mode.

                          Alana

                        • 3 votes
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                            1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                            AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                            Hello,

                            To restore a deleted site please contact your account manager.

                            - Alana

                          • 1 vote
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                              2 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                              AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                              David,

                              We are aware of these links and will remove them from the CMS shortly.

                              Thank you and Happy Holidays!

                              - Alana

                            • 3 votes
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                                5 comments  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                                AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                Updates get posted on our Participate page and within your Studio in the Pop Up window.

                                We do not currently have any major updates specifically for the blog, but I do know we have some great things planned.

                                AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                You're welcome. I don't have a release date for our next update at this time. But as soon as we update it we will let you know.

                                AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                Hello David,

                                When working with the main blog elements, it works as a template. Meaning, if you change the size of the image or the location it will do the same for all your posts. However when adding new elements, it adds them as if it were a regular page .These are not being added as blog elements. If you want to use these elements as a template, create your layout - once done duplicate the page in Pages & Navigation instead of creating a new blank post. It will copy your template and you can make any changes to your content that you want.

                                To edit the URL's go into the page settings. Each blog post is just a page in your site, so edit it the way you normally would.

                                We will be working on updating the blog so it works more intuitively, it is currently still in BETA.

                                Thank you for your feedback.

                                Alana
                                The Webydo Team

                              • 1 vote
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                                  1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                  AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                  Hello,

                                  Please contact our support team immediately and provide the SID so they can assist you.
                                  You can go on live chat, or e-mail support@webydo.com

                                  Thank you for letting us know!

                                  - Alana
                                  The Webydo Team

                                • 24 votes
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                                    6 comments  ·  The Webydo Forum » Professional  ·  Flag idea as inappropriate…  ·  Admin →
                                    AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                    Hello Louisa,

                                    You can setup a redirect directly on your dashboard. Click on the settings icon for the site in question, then choose the redirect tab.

                                    Be sure to publish after setting up the 301 redirects.

                                    Please let us know if there is anything else we can help with.

                                    The Webydo Team

                                    AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                    Hello,

                                    We don't have a way to remove the .html yet from the site, but there is a workaround that you can use for specific pages in your site.

                                    In settings on your dashboard, you can set up 301 redirects. So if you have a specific page in your site you want to send users to, you can set up a redirect so that www.mysite.com/about will lead to www.mysite.com/about.html

                                    AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                    Thank you so much for this feedback. We will review it and hopefully develop it soon.

                                  • 3 votes
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                                      1 comment  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                                      AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                      Hello,

                                      The form order is based on the order it was created in. If the date field was the first field you created when building the form, then it will be first in your email.

                                      If you would like to send the form to us for review, please feel free to do so.
                                      Be sure to include your SID and which page the form is located on. You can send it to support@webydo.com

                                      I hope this helps!

                                      Alana
                                      The Webydo Team

                                    • 3 votes
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                                        AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                        I am the support manager, in order to take a look at the sites I need the specific info.
                                        Once you send it, I will gladly take a look at the sites and see what is causing the errors.

                                        AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                        Hello,

                                        Our websites are setup to work across all browsers. If you are having issues, please contact our support department and we will look into it for you.

                                        Be sure to include the SID's as well as what exactly on the site is not displaying correcting on Safari.

                                        Please send this to support@webydo.com

                                      • 3 votes
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                                          3 comments  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                                          AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                          Links to a URL will always open in a new tab. This is true for the Full Width and Hover Effects.
                                          I will see what we can do about adding in a right click for the links and not just the images.

                                          AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                          Our new galleries actually have a right click option.

                                          If you right click the image, you have the option to open the image in a new tab.
                                          If the image is linked to a URL when you click on the link it automatically opens it into a new tab. So there is no need to right click.

                                          I hope this helps :)

                                        • 3 votes
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                                            1 comment  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                                            AlanaAdminAlana (Forum Admin, Webydo) commented  · 

                                            Thank you for your suggestion, I will pass it on to our product team.

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