AdminAlana (Forum Admin, Webydo)

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  1. 4 votes
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      4 comments  ·  The Webydo Forum » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
      AdminAlana (Forum Admin, Webydo) commented  · 

      To edit the phone number, use our "Call" button elements instead of the text element.

      That way you can setup the button with your own design.

      We have 6 buttons to choose from, and all have "call" in the name to help you identify which to use.

      Link to full help article: http://knowledgebase.webydo.com/links/how-do-i-link-to-a-phone-number

      AdminAlana (Forum Admin, Webydo) commented  · 

      Hello Michael,

      When you send a message on chat while we are offline, you will still get a reply. It's just like sending in an email or opening a case. Once our office is open, a support rep will reply to the questions you posted on chat and you will receive the responses via email if no longer logged into your account.

      If the form on our website is not currently working, the best way to email support is to directly message them: support@webydo.com.

      I can see that you mentioned Joseph in your post, he is no longer working at Webydo, which is why his email and phone number will not be working for you.

      I will have the tech team check out the form on your website. If you have any more information please send it to support directly.

      AdminAlana (Forum Admin, Webydo) commented  · 

      Hello,

      The numbers turning blue is due to the way mobile phones read numbers.
      We will soon be adding a feature for a click to call button. This will solve the issue of the links turning blue when on a mobile device.

      Hope this helps!

      Alana
      Webydo Support & Training Manager

    • 1 vote
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        AdminAlana (Forum Admin, Webydo) commented  · 

        Did you send in an email to support@webydo.com?

        I have checked with the team and they don't see any emails from you.

      • 1 vote
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          1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
          AdminAlana (Forum Admin, Webydo) commented  · 

          Hello Michael,

          When you send a message on chat while we are offline, you will still get a reply. It's just like sending in an email or opening a case. Once our office is open, a support rep will reply to the questions you posted on chat and you will receive the responses via email if no longer logged into your account.

          If the form on our website is not currently working, the best way to email support is to directly message them: support@webydo.com.

          I can see that you mentioned Joseph in your post, he is no longer working at Webydo, which is why his email and phone number will not be working for you.

          I will have the tech team check out the form on your website. If you have any more information please send it to support directly.

        • 6 votes
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            3 comments  ·  The Webydo Forum » Tips and Tricks  ·  Flag idea as inappropriate…  ·  Admin →
            AdminAlana (Forum Admin, Webydo) commented  · 

            Hello

            We actually updated the way our sites export over a year ago - and you no longer need to do any editing to the code. All the files are ready for upload!

            AdminAlana (Forum Admin, Webydo) commented  · 

            Hello Nico,

            All of the files are exported together into one zip file.

            One of the folders has the site id (webydo.xxxxxx.com folder)

            Go inside the folder and open all of them on notepad or any other similar softwares --> find and replace all "../" with "/" and save all files (you should have 4 in total).

            Once everything is replaced, drag all the files outside the folder.

            So you'll have all the folders + the 4 files (delete the webydo folder after you drag them out).

            Zip the whole thing and then upload it on the server.

            If you have more questions, please feel free to contact our support department.
            Support@webydo.com

            Alana
            The Webydo Team

          • 8 votes
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              6 comments  ·  The Webydo Forum » Tips and Tricks  ·  Flag idea as inappropriate…  ·  Admin →
              AdminAlana (Forum Admin, Webydo) commented  · 

              Aaron,

              You can purchase a custom email from Webydo - We are a Google Apps reseller.

              It's done from the Domain Manager window.

              AdminAlana (Forum Admin, Webydo) commented  · 

              Hello Aaron,

              We never promised a mega menu, I saw that it was something we were looking into adding.

              Unfortunately the mega menu didn't get included in our menu element update because it's quite complicated. But we did release 4 new menu's which were easier to edit and offered new hover effects.

              AdminAlana (Forum Admin, Webydo) commented  · 

              Hello,

              The menu on the Wayfair site is called a Mega Menu. Currently it's not possible in Webydo, but this is something we are looking into adding.

              One of our top priorities right now is updating our menu element, so keep an eye out!

              Alana

            • 3 votes
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                8 comments  ·  The Webydo Forum » My Account  ·  Flag idea as inappropriate…  ·  Admin →
                AdminAlana (Forum Admin, Webydo) commented  · 

                Aaron,

                If you were to copy the same code from the website you linked onto your Webydo page, it would work.

                AdminAlana (Forum Admin, Webydo) commented  · 

                The video working in chrome is all about how it's placed on the page. As I explained before Chrome is now blocking any videos that are not muted, so the mute function needs to be added to the URL of the video within it's embed code.

                AdminAlana (Forum Admin, Webydo) commented  · 

                If you go to Webydo.com or Knowledgebase.webydo.com you will see the chat window in the lower right corner

                AdminAlana (Forum Admin, Webydo) commented  · 

                Hello Aaron,

                Chat is not gone. We are experiencing an issue with GTM (Google Tag Manager) and Intercom. It's causing the chat window to not appear for everyone when logged into their accounts.

                You can still access the chat window from the main Webydo site - all chats come to our support department.

              • 4 votes
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                  2 comments  ·  The Webydo Forum » Tips and Tricks  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminAlana (Forum Admin, Webydo) commented  · 

                  If you want the contents within your iframe to always fit the size of the frame in Webydo simply make the width and height of the element you are embedding 100% instead of a set pixel width or height.

                • 1 vote
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                    AdminAlana (Forum Admin, Webydo) commented  · 

                    Once you have set your anchor link (which is outlined in the article "The Anchor Link Feature") you can then link it to any element that has the Link To option, including Menu links.

                    In your menu, if "About Us" is already setup as a link click on the settings icon, then choose "Anchor" from the "Link To" drop down.

                    If "About Us" is setup as a page instead of a link, use the "New Link" button to add a new link to your menu then follow the steps above.

                  • 3 votes
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                      1 comment  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminAlana (Forum Admin, Webydo) commented  · 

                      To do this you can use the URL for the anchor point instead of the built in option.

                      Check out this anchor links article for help getting the URL: http://knowledgebase.webydo.com/links/anchor-links-to-another-page

                    • 1 vote
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                        1 comment  ·  The Webydo Forum » Billing  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminAlana (Forum Admin, Webydo) commented  · 

                        The charge will appear as BLN*WEBYDO SYSTEM

                      • 6 votes
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                          2 comments  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminAlana (Forum Admin, Webydo) commented  · 

                          Hello,

                          Thank you for your suggestions.

                          Auto import for the blog is a great idea, as is the ability to create folders for your URL's so they can match a previous website.

                          The best thing to do in these cases is use the 301 redirect option so your old URL's will redirect to the new blog posts.

                          The best place to post requests like these is on our participate forum (participate.webydo.com) that way you get an update when the feature is in development or released.

                          We know there have not been many new features or updates lately - our focus was elsewhere. But we are moving back to updates and you should see some new stuff coming soon!

                          Alana
                          Head of Support

                        • 57 votes
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                            3 comments  ·  The Webydo Forum » Tips and Tricks  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminAlana (Forum Admin, Webydo) commented  · 

                            We are not currently working on an email generator. If this changes we will update you.

                            AdminAlana (Forum Admin, Webydo) commented  · 

                            Thank you for this idea, we are currently working on supplying e-mails through Webydo. I will keep you updated on the progress.

                            -Alana
                            Support, Webydo

                          • 152 votes
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                              17 comments  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello Weng,

                              I would suggest checking out our Weby'nars for help, there is a great one on creating a responsive website: https://www.youtube.com/watch?v=Z6b5P0nnuII&t=612s

                              Alana
                              Head of Support

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello Zaino,

                              I apologize for the confusion. We were under the impression that your responsive questions were answered after your phone call with your account manager. For this reason, we closed your case.

                              I have re-opened it for you and sent you another email. Please check it and let me know how else we can be of assistance.

                              - Alana

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              No, unfortunately half the screen is not possible right now for video. You are able to do that with images though, and you could upload a gif. to get the video feel. To do that use the fluid grid gallery, we show it in the Webynars I sent you.

                              Please let me know if you have any more questions!

                              - Alana

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello Kinza,

                              Our Video element has a "Fit to Width" option which you can enable. This will set the video to automatically load to the screen's width. It should fix the issue you are having.

                              Many of our elements have this feature. We recently had a Webinar covering them all, and showing you some neat tricks to use the elements in new ways.

                              I'm linking the video for you here: https://youtu.be/cJzrKuf6qpU
                              In addition, we have a responsive webinar that covers even more: https://youtu.be/Z6b5P0nnuII

                              I hope this helps!

                              Alana
                              The Webydo Team

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello Kyla,

                              If you are using Fit to Width and it's not working properly please contact support@webydo.com so that we may inspect the site and make sure it's working properly.

                              Always be sure to include the SID as well.

                              Thank you!

                              Alana
                              The Webydo Team

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello David,

                              Please see my post below.
                              For main elements such as images and text you should try and keep them within the default 960. That way nothing gets cut off when a user has a smaller screen.

                              However we also offer many elements that will adjust with screen sizes. All the info is found below.

                              Alana

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello,

                              We have many elements that will do this for you. They will adjust with the size of your browser.

                              There is a "fit to width" option available in the Design Panel.
                              Click this link for an image to help you: http://goo.gl/PIuM5j

                              The elements that have the fit to width option are:

                              Shape Element
                              Shapes with an image background
                              Video Element
                              Gallery - Slide Show
                              Gallery - Full Width
                              Gallery - Fluid Grid
                              Gallery - Fixed Grid
                              Gallery - Image Rotator
                              Gallery - Logo Rotator
                              Gallery - Thumbnails

                              When using elements that do not have the fit to width options, such as text boxes just be sure to keep the text boxes within your site boundaries. We also recommend keeping the site size at the default 960px. That way, smaller monitors will not cut off any text outside the boundaries.

                              I hope this helps.

                              Alana
                              The Webydo Team
                              Support & Training Manager

                            • 1 vote
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                                2 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminAlana (Forum Admin, Webydo) commented  · 

                                Hello Mario,

                                For updates to feature requests please check our our Participate forum: participate.webydo.com

                                We will update you on any features you voted for automatically.

                                Thanks!
                                Alana

                              • 3 votes
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                                  1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminAlana (Forum Admin, Webydo) commented  · 

                                  Hello Ginny,

                                  Thank you for your suggestion - we actually have a separate forum that we use for voting on new features/updates. I would suggest that you also post this there!

                                  participate.webydo.com

                                • 2 votes
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                                    4 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminAlana (Forum Admin, Webydo) commented  · 

                                    This feature is reserved for only the DMS users

                                    AdminAlana (Forum Admin, Webydo) commented  · 

                                    Hello,

                                    That button is not revision history, it's the save button. It tells you the last time your studio was successfully saved.

                                    Can you please tell me if you are logged in as a CMS user or a DMS user?

                                    If you don't know, please send an email to support@webydo.com with the email you use to login. They will help you.

                                    The Webydo Team

                                  • 1 vote
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                                      1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminAlana (Forum Admin, Webydo) commented  · 

                                      To transfer a site from one Webydo account to another please send an email to support@webydo.com

                                      Be sure to include the following information:

                                      1. The SID
                                      2. The login email for the current account
                                      3. The new accounts login email

                                      The email must be sent from the site owner, this is for verification purposes.

                                      Hope this helped!

                                      Alana
                                      Head of Support

                                    • 16 votes
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                                        2 comments  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminAlana (Forum Admin, Webydo) commented  · 

                                        We created a mobile menu to be used on touch screen devices - this menu has an arrow icon to click so that you do not have this issue :)

                                      • 1 vote
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                                          3 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminAlana (Forum Admin, Webydo) commented  · 

                                          I would suggest watching our webinars, we have two that goes over parallax and another for coding in Webydo

                                          Coding 101:
                                          https://www.youtube.com/watch?v=qR4QLC8zxng&list=PLvuZVe7AbWQtFzKXj7lbkLJmvGfzwG1sk

                                          Parallax:
                                          https://www.youtube.com/watch?v=PCLfgKiVuMg&list=PLvuZVe7AbWQv1vD00XqDO4EddUuJq0mqT

                                          AdminAlana (Forum Admin, Webydo) commented  · 

                                          This is a great suggestion. Right now you could do this animation by adding CSS code. But I will suggest to our Product Team that we add this into the studio as well!

                                          - Webydo

                                        • 6 votes
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                                            3 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello Aaron,

                                            Thank you for adding to this suggestion. The Webydo Forum is built for discussions or questions. We have another forum for product updates and feature requests.

                                            The best place to post something like this would be on our Participate Forum.

                                            This is where our Product team checks for all new requested features.

                                            http://participate.webydo.com

                                            All the best!

                                            Alana
                                            Head of Support

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello

                                            Thank you for your suggestion. The best place to post something like this would be on our Participate Forum. This is where our Product team checks for all new requested features.

                                            http://participate.webydo.com

                                            Thanks again!

                                            Alana
                                            Head of Support

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