lead capture forms not working
I need support. I can;t submit a ticket because I get "an unexpected error occured". Live chat is not active and my rep, Joseph's phone number is not working???? The lead capture form for at least one of our clients site is not working so the client is missing lead opportunities. The site ID is 9348015. I can be reached at 407-701-9520
I need to resolve this in the next few minutes!!! Please help asap.
AdminMichael (Forum Admin, Webydo) commented
When you send a message on chat while we are offline, you will still get a reply. It's just like sending in an email or opening a case. Once our office is open, a support rep will reply to the questions you posted on chat and you will receive the responses via email if no longer logged into your account.
If the form on our website is not currently working, the best way to email support is to directly message them: firstname.lastname@example.org.
I can see that you mentioned Joseph in your post, he is no longer working at Webydo, which is why his email and phone number will not be working for you.
I will have the tech team check out the form on your website. If you have any more information please send it to support directly.